Get tough with telecom providers

User could save 45% of their data and voice services costs by negotiating better service contracts with their telecom providers

User could save 45% of their data and voice services costs by negotiating better service contracts with their telecom providers

Analyst firm Gartner suggested that tough negotiation could slash users' telecoms budgets. Cost-cutting measured it recommended included negotiating better deals; aligning service levels and infrastructures properly; restraining bandwidth growth and reducing wasteful use.

Jean-Claude Delcroix, research director within Gartner's European networking and communications group said: "By making telecom users and managers more aware of their usage costs, enterprises can potentially reduce telecom costs by up to 45%."

Gartner believes that over 15% of telecom costs can be eliminated if companies negotiate better deals with their providers. Examining service levels and networking requirements could save a further 12.6%, while monitoring and reducing wasteful use could save around 9%.

Gartner recommends that companies pay close attention to employees using email and the Internet for personal use. "Internet access should be restricted to those who need it for business purposes, and access should be blocked to sites that are clearly not related to business use," Delcroix suggested.

While Delcroix admitted that such enforcement could cause friction within the workforce, he recommends that users should be discouraged from watching video clips on Web sites.

"Enterprises should establish a telecom cost-reduction plan that specifies networking actions, time frames and expected results," Delcroix advised. "They should appoint a part-time cost-containment manager and involve global managers in the effort."

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