As part of its commitment to issue smartcards to all customers by 2003, Barclays Merchant Services (BMS) has signed a £40m contract with Ingenico Fortronic for the supply of countertop smartcard reading terminals.
The five-year contract is for the supply of Ingenico's Eclipse TT41, which has been designed to accept both magnetic stripe - as used on traditional payment cards - and the new chip cards, which makes it easier to support the move to chip technology. Barclaycard plans to issue cards with chips, as well as magnetic stripes, to all its customers by 2003.
Ingenico will also supply BMS with an estate management system (EMS) and helpdesk support system (HSS). EMS was created to lower the cost of ownership and improve efficiency across an "estate" of terminals. Stock control, maintenance of terminals and full configuration and application download functionality can all be managed remotely through this system, which is designed to eliminate the need for engineer visits.
HSS, a PC-based software tool for helpdesk operators, is designed to minimise terminal down time by improving fault identification and resolution.