Riversoft said that its i3philosophy system is designed so that network managers can precisely locate faults, instead of having to spend time running tests on big portions of their network to make sure they have tracked the problem.
Such a system could have helped AT&T when its network failed in 1998, or MCI Worldcom which, late last year, had to close down a portion of its Frame Relay network after installing faulty router software.
Mike Silvey, Riversoft marketing vice president said it would have cost AT&T approximately $250,000 to install Riversoft's tool, and claimed i3philosophy would have located and solved the telecom giant's problem in "five minutes".
The public sector is also a target, says Silvey because i3philosophy has been designed to make it easier for public bodies to keep their networks in order, despite losing their best staff to the private sector. The cost of installing i3philosophy at smaller organisations would be far lower than the estimated costs of a giant such as AT&T.
John McConnell, president at analyst group McConnell Associates, said: "E-business is putting a strain on many service-level management systems.
"Rapid changes in topology, application mix or traffic volumes leave traditional management systems rep-orting on and diagnosing problems from stale information.
"Riversoft has made a substantial contribution by automatically tracking changes and insuring accurate information for correlation and analysis. This meets e-business needs where staff cannot be constantly tending their management tools."