Black Box found that less than half of firms consult their internal network and IT management when deciding to open an e-business site, in its survey of 200 staff responsible for IT and network infrastructure purchasing.
Patrick Hudgell, Black Box's managing director, says, "The explosion of interest in transacting business over the Internet will force companies to integrate new e-business systems with legacy mainframe and client- server systems. Yet, the people responsible for the existing network infrastructure are regularly being left out of the strategy discussions."
The survey also found that there is little enthusiasm for e-business among those responsible for procurement. Almost half of respondents do not think they will ever trade electronically and more than half do not know which of their IT suppliers have online purchasing facilities.
Hudgell says, "The lack of confidence and apparent confusion shrouding e-business proves that the industry needs to put measures in place to woo its customers."