Thomas Cook awards IT deal to Capgemini

Thomas Cook has signed a contract with Capgemini to modernise its IT infrastructure

Thomas Cook Group has signed a contract with Capgemini to modernise its IT infrastructure.

The supplier will replace a number of Thomas Cook's existing IT systems in its booking and reservation application, enabling the travel company to distribute holidays via multiple channels including websites, call centres and travel agents.

The updated systems are expected to centre on largely custom-designed software but will also include an Oracle database and IBM Websphere components. The contract will run until 2013, but Thomas Cook would not disclose its worth.

Gary Edwards, Thomas Cook's Group CIO, said, "When we look at the e-channels, there's more we can do in that area from a group perspective. In the UK we have 800 retail outlets, complemented by contact centres. That's something we will keep, but our main strategy is to grow our e-channel offerings."

The partnership will drive the next phase of Thomas Cook's Globe programme announced in 2006 and intended to create a single, multi-channel platform covering its 34 tour operator brands.

Capgemini will effectively take over the Globe initiative, which was previously managed by Bluesky Travel Systems before the company controversially collapsed last year.

According to Thomas Cook, there are further possibilities for collaboration with Capgemini in the future involving markets in other parts of the group such as in Europe, India and China.

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