PayPal apologises as outage halts e-commerce for three hours

PayPal has apologised for a five-and-a-half hour outage which prevented many users from making payments during the working day.

PayPal has apologised for a five-and-a-half hour outage which prevented many users from making payments during the working day.

PayPal said it experienced a network hardware failure at 10:30am US Pacific time, which resulted in a service interruption for all PayPal users worldwide. It took three hours for PayPal engineers to identify and resolve the problem. By approximately 3pm full service was restored across PayPal's platform, the company said.

"To all PayPal users, please accept my apologies on behalf of everyone at PayPal for the service interruption you experienced today," PayPal senior vice-president Scott Guilfoyle wrote on the PayPal blog yesterday.

"We take our commitment seriously to provide our customers a safe, secure and convenient way to pay and be paid online. So we understand how frustrating it is to experience any disruption in the benefits PayPal provides."

One user writing on the AuctionBytes blog said, "I bought two items from two different vendors in the last hour. I always pay right away but couldn't because PayPal wasn't working. It eventually worked after trying about five times over about an hour."

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