In Depth
In Depth
Business applications
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Creative workers say livelihoods threatened by generative AI
Computer Weekly speaks with various creative workers about the impact generative artificial intelligence systems are having on their work and livelihoods Continue Reading
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Open source promises advantages for business applications
Open source software may provide a cost-effective approach to building business applications, as well as ensuring transparency, but there are challenges to keep in mind Continue Reading
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How AllSaints, L’Oreal and Deliveroo are using AI to improve CX
From fuelling chatbots and digital assistants, to helping with retail media targeting, retailers continue to announce ways artificial intelligence is helping them boost customer experiences online Continue Reading
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Post Office Horizon scandal explained: Everything you need to know
Computer Weekly has investigated the Post Office Horizon scandal since 2008 and is, in fact, part of the story. This guide contains essential information about the scandal Continue Reading
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Post Office Horizon IT scandal inquiry: Two years of shocking revelations
Read about two years of shocking revelations from the Post Office Horizon scandal inquiry Continue Reading
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Why developers must work smarter, not just faster, with generative AI
With a lot to play for, including legal precedents, how can dev teams approach GenAI risks with a view to strong mitigation strategies? Continue Reading
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Sea-Lion explained: Southeast Asia’s first large language model
The Sea-Lion large language model was built to cater to the language and cultural diversity of Southeast Asia, which is currently underserved by existing models that mostly originate from the West Continue Reading
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Crew Clothing head of IT: ‘The projects don’t stop’
Crew Clothing parted ways with its senior leadership team in 2023, but there is a clear roadmap in place for technology transformation – and it doesn’t involve an ERP system Continue Reading
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Data: the golden thread of military defence
Information has been the lifeblood of warfare for centuries and modern data strategies are no different. From frontline fighters to logistics, manufacturing, R&D, and recruitment, data is crucial Continue Reading
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Digital twins to virtualise the world
The industrial metaverse and digital twins are related but are not necessarily the same – so where will digital twins play the most important role? Continue Reading
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ERP’s storage requirements and options in the cloud
We look under the hood at ERP and its databases, the storage needed to support ERP’s I/O requirements, block, file and object storage and ERP in an era of hybrid cloud Continue Reading
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How generative AI is put to work in business applications
Generative AI has kicked up a storm in 2023. We look the opportunities and challenges for businesses, highlighting a range of live applications Continue Reading
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Dell EMC: Storage giant shifts gear to cloud operating models
Storage profile: We look at Dell EMC, the result of the biggest tech acquisition ever, and find a company well set for ubiquitous cloud operating models and as-a-service Continue Reading
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The future of business software
The enterprise application software market has changed radically. We look at what is driving IT investments Continue Reading
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Enterprise beams up GenAI and consumer UX to make key applications fly
We look at how generative AI is changing the way enterprise software works Continue Reading
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Industry 5.0: What is it and what does its future hold?
As Industry 5.0 becomes a more popular topic of conversation in the business tech world, critics have come out to question its legitimacy as a revolution instead of a progression Continue Reading
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Gartner: Modernising legacy applications for cloud-native success
Tips for moving existing enterprise applications to a cloud-native architecture Continue Reading
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Jaguar TCS Formula E racing team making breakthroughs that will fine-tune electric road vehicles
The Jaguar TCS Formula E racing team is using software and digital simulations to continually improve its electric racing cars, leading to better performing electric vehicles on our roads Continue Reading
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AI interview: Gavin Mueller, media studies professor
Author Gavin Mueller speaks to Computer Weekly about the history of resistance to automation, and why Luddite perspectives and practices are useful in pushing for more equitable digital futures Continue Reading
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The challenges of integrating SaaS applications
SaaS has grown from a handful of applications to a vast market covering almost every type of business task. We look at the integration challenges Continue Reading
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Zoom eyes up European opportunities
Zoom boasts a range of communications and collaboration products, and this portfolio is evolving into a broader-based business platform of interest to the enterprise market, with Europe set to be centre stage in this evolution Continue Reading
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Large language models harnessed for education
Large language models are being used to teach, support and assess students, enhancing education rather than impairing it Continue Reading
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How generative AI fuels customer experience programmes
Generative AI could be a game-changer for CX if firms think use case and not tech. What do recent AI developments mean for customer experience programmes? Continue Reading
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HR software and strategies to combat staff attrition
While there is no simple technological solution to the problem of staff attrition, a combination of management strategies and business applications can improve engagement and retention Continue Reading
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Backup in the age of cloud
The 3-2-1 backup strategy remains relevant in the age of cloud, giving rise to hybrid approaches that combine on-premise and cloud backups to minimise data loss, reduce downtime and improve redundancy Continue Reading
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How to assess and stem digital transformation failures
Digital transformation projects have bred a litany of failure. How can this tendency be reversed? Continue Reading
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Why low code/no code opens doors but no panacea for skills shortages
Citizen development is not without risk but it has a bright future in the enterprise, especially as a way to handle skills gaps Continue Reading
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How sustainability software bears broad benefits beyond cost savings
The imperative for organisations to do a better sustainability job is clear. There is business software that can help, with data at its core, and smart companies are acting now Continue Reading
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How APCOA is using big data to reinvent car parks
Car park operator APCOA is using big data to transform traditional car parks into mobility hubs that will offer electric vehicle charging, space for small businesses and depots for delivery companies Continue Reading
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Gartner: Use digital to achieve sustainability goals
Sustainability guides decision-making by incorporating economic, social and environmental impacts. Gartner looks at digital technology’s role Continue Reading
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Culture eats technology in digital transformation
Digital transformation without culture change is an empty phrase, but get the balance right and you can reap rewards Continue Reading
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Backup testing: The why, what, when and how
We look at backup testing – why you should do it, what you should do, when you should do it, and how, with a view to the ways in which it will be made easier by forthcoming developments in backup software Continue Reading
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Unstructured data and the storage it needs
We look at unstructured and semi-structured data and find increasing amounts of production workloads that have their own storage hardware – file and object – needs, including flash Continue Reading
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AI in healthcare in northern Europe suggests future pathways
AI is used sporadically across northern Europe. If the healthcare sector is to provide affordable, high-quality care as the population ages and the economy falters, it will be needed more, experts say Continue Reading
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How to make the most of a composable enterprise architecture
Enterprise software is shifting away from highly integrated stacks to cloud-native architectures that use best-of-breed and in-house components Continue Reading
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The importance of improving data quality at source
Data replication crises have struck government and scientific data quality efforts. A lack of scrutiny over data being used at source has led to oversights from national statistics to financial auditing Continue Reading
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A retail tech tour of the Battersea Power Station development
We check out the customer-facing digital features on display in the UK’s newest shopping site at Battersea Power Station Continue Reading
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Siemens aims to pioneer industrial metaverse usage
German engineering giant is exploring industrial metaverse use cases, and the Biosphere Foundation in Devon is proving out Siemens technology Continue Reading
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NetSuite hits high note with School of Rock
Over the past five years, School of Rock has grown rapidly, which has also meant much more complexity to deal with. We see how the school has deployed leading business automation technology to stay in tune Continue Reading
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Candidate experience evolves to engender more emotional engagement
Despite the cost-of-living crisis, employment is high and companies need to create a compelling candidate experience when competition is strong and ‘ghosting’ is common Continue Reading
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Why automating finance is just an integration game
We look at how the software that powers finance departments can help businesses navigate the worsening economic climate Continue Reading
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Computer simulation at work for the future of nuclear fusion
Nuclear fusion works, just not yet well enough. Learn how software simulations running on modern supercomputers and data science are lighting up possible paths forward Continue Reading
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AI experts question tech industry’s ethical commitments
The massive proliferation of ethical frameworks for artificial intelligence has done little to change how the technology is developed and deployed, with experts questioning the tech industry’s commitment to making it a positive social force Continue Reading
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The tech helping organisations manage their finances
With a worsening economic climate, software has an important role in helping finance departments control budgets and spending Continue Reading
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Improving finance and accounting software with AI
Artificial intelligence algorithms and datasets have potential value across many areas in finance and accounting, but usage isn’t yet widespread Continue Reading
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Cloud bursting: Six key steps in planning and decision-making
We explore the key stages in a cloud bursting project: assessing the data and workflows, variants in the mechanism, application suitability, having the right resources, and planning and testing Continue Reading
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Efficiency to empathy: Customer experience in cost-of living crisis
Find out how businesses can shore up their CX strategy to support consumers struggling with the cost-of-living crisis Continue Reading
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High data quality key to reducing supply chain disruption
What could be the role of data quality enhancement in reducing the supply chain disruption that has beset the UK economy because of Brexit, Covid, and war in Europe? Continue Reading
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What do the US’s new software security rules mean for UK organisations?
The White House announced recently that all software supplied to the US government and its agencies needs to be secure, so what does this mean for the UK and EU security sectors? Continue Reading
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How to design a data architecture for business success
To gain business value from data, enterprises need to get their data architecture right – and the right business leadership and culture is critical to that Continue Reading
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Employee experience joins CX for total enterprise view
Total experience is emerging to join up employee and customer experience for organisations intent on being holistic and progressive Continue Reading
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Embedded analytics emerges to offer new level of business intelligence
Analytics suppliers are increasingly offering embedded analytics – based inside applications, often real-time, and driven by APIs – as a way to get to the next level of business intelligence Continue Reading
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Accountability in algorithmic injustice
Computer Weekly looks at the growing number of injustices involving algorithms and automated decision-making, and what can be done to hold governments and companies accountable for the failures of computer systems they deploy Continue Reading
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How IoT and digital twins could help CIOs meet ESG pledges
Many local authorities have set ambitious net-zero targets. Can IoT technology, allied to digital twinning, help CIOs hit them? Continue Reading
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Tech sector efforts to root out forced labour are failing
Digitally mapping supply chains to identify forced labour and slavery is no longer a technology problem for the IT sector, but a lack of government enforcement and corporate inaction are major barriers to effective change Continue Reading
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Composability set to be next big thing for digital experience platforms
Digital experience platforms are the latest word in increasing customer loyalty by engaging across all channels. Gaining real-time views of customers while managing data compliantly is critical Continue Reading
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How to track greenhouse gas emissions
Companies from a range of sectors, as well as public authorities, are using software and data analytics to track greenhouse gas emissions, partly to meet new regulatory demands Continue Reading
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Macs in the enterprise – what you need to know
A guide to managing Apple Mac hardware and operating systems in the enterprise Continue Reading
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How algorithmic automation could manage workers ethically
Managing workers by algorithm and automated process has generated ethical problems aplenty. Can such means be pressed into the service for a more ethical mode of worker management? We find out Continue Reading
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Enterprises shore up supply chain resilience with data
Using data to gain better visibility over their supply chains and forge closer connections between disparate links is helping organisations respond to disruptions faster Continue Reading
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Industry clouds are all the rage, but are they driven by marketing or customer need?
Industry clouds – cloud applications designed for specific sectors – are fashionable staples of supplier marketing, but are they what corporate IT is demanding? Continue Reading
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Dynamic workforce planning gains ground in more turbulent economy
Some organisations are developing dynamic workforce planning approaches to cope with increasing economic turbulence and change – the South Central Ambulance Service is one Continue Reading
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How data analytics drives wind turbine power generation
Data analytics and related software lies behind the burgeoning wind turbine industry, with predictive maintenance to the fore. We find out how Continue Reading
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Best-of-breed cloud ERP applications proffer a modern strategy
How organisations are using best-of-breed SaaS products to fill gaps in their enterprise application strategy and deliver a modern approach to ERP Continue Reading
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Why some data-driven decisions are not to be trusted
Companies often express the desire to be data-driven – but what if the data isn’t right? Data democratisation could be part of the solution Continue Reading
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Retailers get business-critical IT and data management in order
Decathlon and Toolstation are among the retailers investing in new technology to support business-critical applications and better data management Continue Reading
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Christal Bemont, Talend CEO: Show up as yourself
Christal Bemont, CEO of data management firm Talend, reflects on coming through difficult times in solidarity with co-workers, and how data quality assumes a heightened significance in the digital era Continue Reading
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Finland brings cryostats and other cool things to quantum computing
Not only is Finland the clear leader in refrigeration technology for quantum computers, but it also leads in fundamental research into the underlying quantum information theory Continue Reading
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Data integration dogged by complexity and vital to business
Integrating data is one of the thorniest challenges in business intelligence and analytics – achieving it is technically and organisationally complex, while it is gaining in importance all the time Continue Reading
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Dispelling the top five myths of modern infrastructure
Modern infrastructure is agile, flexible and scalable. It is at the forefront of every CIO’s digital strategy – and it's everywhere. But with the multitude of choices comes complexity Continue Reading
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How to make AI greener and more efficient
Artificial intelligence promises both to combat the ill effects of climate change and to make the emergency worse with excessive energy use. How can AI be made greener? Continue Reading
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How to create a sustainable continuous learning culture
How can organisations create a continuous learning culture that will militate against the so-called great resignation? We explore, using Vodafone and Deutsche Bank as cases in point Continue Reading
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University of Edinburgh extends IoT data science to south-east Scottish pupils
The University of Edinburgh is part of a 15-year mission to educate the data scientists of tomorrow among school pupils in its south-east Scotland sphere Continue Reading
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Fuzzy logic: The challenge of building data science teams
In the face of a dearth of data science talent, and a crippling lack of diversity in the pool as it is, what are companies doing to build, manage and keep data science teams together? We find out Continue Reading
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SMEs step up e-commerce ventures under shadow of Covid
A raft of smaller retailers have stepped up their e-commerce businesses during the pandemic, ranging from books to candles, rugs to togs Continue Reading
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How enterprise 5G is playing out in Australia
5G adoption is taking place in the industrial arena and other sectors, but telcos will need to transform themselves and overcome cost challenges to drive wider adoption Continue Reading
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Retailers as tech firms: Next, The Very Group and others see power in the platform
Gap and Reiss are set to utilise Next’s end-to-end e-commerce service, Total Platform, in 2022, as more retailers carve out a future as part tech company Continue Reading
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Arkwright’s till, Tesco GetGo and retail tech’s non-linear innovation journey
The checkout-free Tesco GetGo store shows that retail technology has come a long way since the faulty till draws in Open All Hours, but some of today’s innovation goes back to the future Continue Reading
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Mining for intelligence: Why business process intelligence makes for agility
Business process improvement is a never-ending quest for betterment that can be lit up by a new generation of process mining software. We take a deep dive Continue Reading
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IT’s role in sustainability for a resilient supply chain
A circular economy is among the long-term measures needed to combat climate change. This requires data transparency across supply chains Continue Reading
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How software can help clean up emission-intensive industries
The potential to reduce emissions by making heavy industries and commercial buildings more efficient using software is immense. We explore the field Continue Reading
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How companies are rethinking digital customer experience in wake of pandemic
The Covid-19 pandemic has exposed much digital rhetoric as hollow, as companies are now rethinking the digital customer experience, leveraging instant messaging and other tools Continue Reading
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What lies beyond the data warehouse?
Has the traditional data warehouse finally reached the end of its life? If so, what will follow it? Will it be a hybrid? We find out Continue Reading
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AI more likely to complement than replace predictive analytics
The discipline of predictive analytics is likely to increase in importance as it is complemented by artificial intelligence. NHS and National Express case studies prove the point Continue Reading
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APAC buyer’s guide to robotic process automation
In this buyer’s guide on RPA, we look at where the technology fits into the broader automation landscape, and other purchase and implementation considerations Continue Reading
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Modern ERP breaks the chains
Modern ERP systems mean user organisations need no longer be stuck with hefty upgrades at times convenient to suppliers Continue Reading
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How digital operations drive ERP modernisation
When it comes to modernising enterprise resource planning, IT decision-makers have a multitude of options. We look at what to consider when planning a modernisation project Continue Reading
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Five ways to ensure remote working security and compliance
A mix of on-site and remote working has become a fact of life for many organisations. We look at five key things you should consider to ensure compliance and security Continue Reading
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Oracle Fusion cloud applications pathways tend towards pragmatic
Oracle’s full suite of cloud applications can be a pragmatic step-by-step journey for customers – we look at some examples Continue Reading
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The beneficial (and frightening) implications of virtualising reality
The mingling of virtual and physical worlds promises many beneficial and entertaining applications, but there are also some truly worrisome implications of augmented reality Continue Reading
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Real-time analytics begins to find business vocation
Continuous real-time analytics, operating at sub-second speed, are finding real-world applicability across industry sectors, such as retail, transport and banking. Their value crux: can businesses act on the signals provided? Continue Reading
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Covid-accelerated recruitment digitisation to gain sophistication with hybrid models
Recruitment has had to go remote and digital during the Covid-19 pandemic crisis and looks set to fill out and become more sophisticated as hybrid models of working emerge Continue Reading
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What digital transformation means for data storage
We survey the key planks of digital transformation and look at the storage technologies emerging to support it, such as NVMe and QLC flash, hyper-converged infrastructure and cloud storage Continue Reading
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Deploying productivity monitoring software ethically
While software that tracks the activities of staff can be helpful to companies with a remote workforce, managers must consider employees’ concerns and privacy Continue Reading
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How AI and automation drive better customer service
Forrester analysts explore the benefits of combining artificial intelligence with automation Continue Reading
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Customer experience market made leap forward during pandemic
The discipline of customer experience management made significant advances during the Covid-19 crisis, according to practitioners and advocates Continue Reading
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APAC buyer’s guide to HRM software
In this buyer’s guide, we look at the key considerations when choosing human resource management software to enable workforce resilience, flexibility and agility in the post-pandemic world Continue Reading
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How the Covid-19 Genomics UK Consortium sequenced Sars-Cov-2
Consortium of universities and other institutions has harnessed datasets, analytics and cloud computing to sequence Sars-Cov-2, the virus that causes Covid-19, in a blisteringly short time Continue Reading
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How robotic process automation is getting smarter as it evolves
Robotic process automation is evolving, adding artificial intelligence layers that render it more resilient and agile. What are its limitations and prospects? Continue Reading
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Anti-money laundering technology must operate in a collaborative ecosystem
With new technologies making it easier for banks to spot money laundering activity, we look at why the problem persists at scale, finding that ecosystems and collaborative processes need to be built Continue Reading