London trusts adopt BT electronic health records

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London trusts adopt BT electronic health records

Jennifer Scott

A new electronic patient record system is being rolled out specifically for community and mental health trusts across the south of England.

RiO is already being used by 25 similar organisations across the UK, but BT and CSE Healthcare today announced a further 62 sites in London and the south east, serving 110,000 healthcare professionals.

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A key new feature to the system is called RiO2RiO, which enables trusts to see medical histories of their patients held by other organisations over a secure network. Data on the individual can include referrals and referral history, discharge summary information, risk assessment and history and Mental Health Act Section history, along with the standard clinical notes, diagnosis and care plans.

BT and CSE Healthcare claimed this is particularly useful for community and mental health trusts as a patient often has two or more separate organisations for providing different aspects of their care.

It was first trialled in the capital by North East London NHS Foundation Trust (NELFT), whose experience of the system led to the roll-out in Waltham Forest, Redbridge, Havering, Barking and Dagenham – an area covering 1.5 million patients.  

Lee Griffin, child health manager at NELFT, said: “RiO2RiO has been extremely positive from both a clinical and patient point of view. For example, at a glance we are able to see what immunisations, health checks or blood spots have been given to a child and if necessary add these to our local record at a click of a button.”

“This not only cuts down on duplication of work, such as scheduling immunisations that have previously been carried out with a neighbouring GP, but also improves the accuracy of the child’s health record.”

BT claimed the 21 million residents across the region are more prone to move when compared with other parts of the UK, so the system is ideal to ensure their medical records are easy to access, wherever they are, while still adhering to the strict privacy rules placed on community and mental health trusts.

“To serve such a highly transient population, health and social care organisations need to come together to ensure that vital information can be shared quickly and easily to improve the care of service users,” said Ian Dalton, president of BT Global Health.

“RiO2RiO demonstrates that it is possible and ensures that organisations in London and the south are at the forefront of a paperless NHS.”

In January this year, health secretary Jeremy Hunt pledged to make the NHS paperless by 2018, along with making all GP medical records digitised by 2015.


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