Organisations are struggling to manage the challenges of the mobile era, with less than a third formally testing their mobile applications, a survey has revealed.
Where organisations are conducting mobile Quality Assurance (QA), they are mainly focused on performance (64%) and functionality (48%), according to the latest World Quality Report.
The report, published by Capgemini, Hewlett-Packard and Sogeti, stated that a mere 18% of 1,500 CIOs, IT directors and QA professionals said their organisations were focusing on security.
The survey also showed that testing organisations were unable to address the new challenges posed by the increasingly digital environment, due to a lack of the right resources, tools and methods.
“Yet, the ability to effectively test the quality of software applications has never been more critical to an organisation’s reputation and operations,” the report said.
Organisations managing testing in-house have internal QA capabilities that are failing to keep pace with new technologies
World Quality Report
The World Quality Report revealed that 51% of businesses still run testing as an in-house function. Only 13% have moved to a service fully managed by an external provider.
“Unfortunately, those organisations managing testing in-house have internal QA capabilities that are failing to keep pace with new technologies,” the report said.
The report revealed a lack of confidence in firms’ software QA capabilities, with 59% of respondents characterising their internal QA teams’ knowledge of the latest testing tools and technologies as merely "average".
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Two-thirds of respondents admitted they did not have the right tools to test mobile applications, and one-third said they lacked the appropriate testing methodologies, processes and expertise necessary.
“Consistent and reliable software applications have become critical to the operations of many organisations, and yet the lack of confidence in most companies’ internal abilities to monitor and test the quality of their software is resounding, particularly when it comes to mobile applications,” said Michel de Meijer, global service line testing lead at Capgemini Group.
“Global firms need to deliver continuous access, any time and anywhere, often to thousands of employees and sometimes millions of customers, over different types of mobile device, and are struggling with the challenges that this brings,” he said.
According to Meijer, QA teams will need to rethink their integrated testing strategies to cover traditional and mobile applications to keep up with the demands of their users.