The Post Office has signed Fujitsu to manage the multiple suppliers that provide its home phone and broadband...
TalkTalk provides the network service, Capita the customer services, and MDS the billing. Fujitsu has won a five-year contract as service integrator.
“The agreement provides the best solution for its increasing number of home phone and broadband users, as well as providing the best commercial opportunity for the Post Office,” said a Post Office statement.
BT and Logica previously worked on this contract as network and customer services providers.
Anthony Miller, co-founder of analyst company TechMarketView, said the deal could be worth at least £500m over five years, with the Post Office home phone and broadband service subscribed to by about half a million customers.
Fujitsu supplier profile
He said Fujitsu will carry out the work of integrating the services from the three suppliers.
“Fujitsu’s role goes way beyond its traditional infrastructure services support homeland. As prime contractor, Fujitsu will oversee the entire migration process, both of the network and of the applications. This is real ‘up the value chain’ work and very strategic for Fujitsu,” said Miller.
Capita's acquisition of contact centre Ventura for £65m in July last year will support it in its role as customer services provider.