News

Barclays customers shut out of online banking site

Kathleen Hall

Barclays customers are experiencing problems accessing the firm's online banking site and mobile app Pingit, after Barclays rolled out a new website.  

A Barclays spokeswoman said 10% of customers are facing delays, as tens of thousands of people received salaries today and attempted to log on to access their details.

Barclays said the failure was due to the volume of people logging on, rather than a direct consequence of the site upgrade. However, the spokeswoman said the final pieces of the new website are being finalised which may have exacerbated the problem.

Customer took to Twitter to express their frustration. Mark Jeffs, a Barclays customer tweeted: “I'm with Barclays normally very good (can't get online today first time ever).”

Peter Gough tweeted: “Barclays website still limping. It is just ridiculous… I cannot even view a statement let alone make a payment!"

Barclays said it hoped the problem would be resolved later today (30 March 2012).


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