Blackberry services restored after international outage

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Blackberry services restored after international outage

Jenny Williams

Jenny Williams is a correspondent for Computer Weekly.

She supports the technology team as well as covering mobile and desktop computing.

Follow her on Twitter @jennylwilliams

jenny.williams@rbi.co.uk 

Blackberry maker Research in Motion (RIM) has confirmed its Blackberry services are operating normally following an outage across Europe, the Middle East and Africa (Emea).

Blackberry users across the region were left unable to access e-mail, browse or use the Blackberry instant messaging service, Blackberry Messenger (BBM), after its services went down at around 11am on 10 October 2011.

In a statement, RIM said the services are now "operating normally".

"Yesterday, some Blackberry subscribers in the Emea region experienced delays with Blackberry services. The issue was resolved and services are operating normally. We apologise to those customers who were impacted for any inconvenience," said the statement.

Overnight, RIM said e-mail services had been restored, but users were still experiencing issues with instant messaging and browsing services.

During the outage, social networking platform Twitter was flooded with complaints that BBM was down, along with e-mail services and some applications, such as Twitter for Blackberry.

RIM has yet to release details about the cause of the outage. Reports continue to suggest a server crashed at a RIM datacentre in Slough.


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