Capita acquires more UK BPO resources


Capita acquires more UK BPO resources

Karl Flinders

Capita has acquired the UK private sector operation of customer management specialist Vertex for £40m,

About 1,400 workers will transfer to Capita in the UK, while 200 support staff in India will transfer.

Paul Pindar, CEO at Capita, said the deal will strengthen Capita's existing resources and provide new customer opportunities. "Many of our clients adopt a multi-channel approach for both sales and customer engagement, so it is essential that we have the depth of functions necessary to meet all of these requirements," he said.

Capita will acquire UK resources focused on sectors including retail, utilities, logistics and transportation, travel and leisure and media and telecoms.

Vertex will continue to serve the public sector and financial services customers in the UK.

Capita has recently bolstered its UK operation with the takeover of contact centre operation Ventura. In July this year, Capita acquired Ventura for £65m in a further sign of IT and business process outsourcing (BPO) consolidation. The acquisition gave Capita private sector clients O2, Orange, British Gas, Tesco Bank and Google, as well as customers in the public sector such as the Department of Work & Pensions.

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