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HP UK chief reassures customers over uncertain PC and Touchpad future

Jenny Williams

HP's UK head of its Personal Systems Group (PSG) has tried to reassure customers amid uncertainty surrounding its PC business and WebOS hardware products.

In a major shake-up, HP recently announced plans to ditch its WebOS Touchpad tablet range, seek a buyer for its PC division and acquire UK software company Autonomy for £7.1bn.

In response, analysts warned customers could think twice about HP contracts because of uncertainty surrounding its PC business.

Paul Hunter, head of PSG UK and Ireland, said it had been a strange week. But he said HP is committed to providing support for PC and WebOS customers, despite uncertainty over future developments.

He dismissed suggestions HP is quitting the PC business: "Three options are being investigated, and whether the company is spun off, sold or kept in the HP portfolio, the team in the UK remains committed to creating and supporting great products and services," Paul Hunter said.


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Hunter added that existing and future HP products will be supported under existing warranties. Although HP is still uncertain how to provide future development for WebOS devices. The scale of interest in the discounted WebOS products has taken the company by surprise. How the WebOS platform will be managed in the future is still under discussion.

Hunter went on to reiterate HP's decision to stop supporting WebOS hardware devices due to market dynamics, significant competition and a rapidly changing environment.

"HP is fully committed to the ongoing support and service of customers who purchased WebOS devices," he added.

"We are now working on ensuring everyone that owns a WebOS device has a positive experience," he added.

Mark Budgell, HP's PR manager, previously said HP will support PC and WebOS customers with its free set-up support service Butler.


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