HP addresses customer support concerns over future PC business uncertainty


HP addresses customer support concerns over future PC business uncertainty

Jenny Williams

HP has reassured customers over concerns the company is exiting its PC business.

In a major shake-up, HP recently announced plans to ditch its Touchpad tablet range, seek a buyer for its PC division and acquire UK software company Autonomy for £7.1bn.

In response, analysts warned customers could think twice about HP contracts because of uncertainty surrounding its PC business.

In a Q&A for customers, Mark Budgell, HP's PR manager, said the firm would continue to provide products, services and support for existing customers.

"Whether the company is spun off, sold or kept in the HP portfolio, the team here remains committed to creating and supporting great products and services for customers like you all over the world," wrote Mark Budgell.

Budgell confirmed HP would honour warranties and provide support for HP PCs bought recently and in the future. He also said HP will support WebOS operating system (OS) users, via its free set-up support service, Butler.

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"We expect that HP Touchpad owners can look forward to an over-the-air update that will enhance the platform and add functionality and a growing applications catalogue," Budgell added.

Commenting on the future of WebOS, Budgell said: "We are looking at other ways to leverage the WebOS operating system and increase the number of WebOS applications."

He added: "Regardless of what happens in the coming days and weeks, we are committed to maintaining our status as the number one PC business in the industry."

Budgell said the Q&A will be updated as more information becomes available.

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