Marks & Spencer (M&S) has expanded its IT managed services agreement with Computacenter to help improve its time-to-market for IT systems.
The contract sees Computacenter take end-to-end accountability for the delivery of IT services to M&S's six head office sites servicing about 4,000 end-users.
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Damone Quigley, head of infrastructure and application services at M&S, said, "The extended new agreement with Computacenter will give us end-to-end availability and accountability for head-office IT systems and services."
As part of this end-to-end approach, Computacenter will be responsible for:
- Full operation of M&S's head office and telephony service desks
- Supporting head-office Wintel systems that underpin applications used in the retailer's 600-plus UK stores
- Deploying test, development and production virtualised server environments
- Implementing the head-office IT infrastructure that will support the company's new point of sale systems in its stores
- Providing problem, incident, request, change, release and configuration management services including ITIL-compatible service desk processes
- Providing asset recycling and redeployment services from Computacenter's specialist IT disposals division
"We have an outcome-based managed service with Computacenter that will reduce our risk and increase the quality of IT service for the business. This ultimately means a better shopping experience for M&S's customers both online and in our stores," said Quigley.