Marks & Spencer (M&S) has expanded its IT managed services agreement with Computacenter to help improve its time-to-market for IT systems.
The contract sees Computacenter take end-to-end accountability for the delivery of IT services to M&S's six head office sites servicing about 4,000 end-users.
By submitting your email address, you agree to receive emails regarding relevant topic offers from TechTarget and its partners. You can withdraw your consent at any time. Contact TechTarget at 275 Grove Street, Newton, MA.
Damone Quigley, head of infrastructure and application services at M&S, said, "The extended new agreement with Computacenter will give us end-to-end availability and accountability for head-office IT systems and services."
As part of this end-to-end approach, Computacenter will be responsible for:
- Full operation of M&S's head office and telephony service desks
- Supporting head-office Wintel systems that underpin applications used in the retailer's 600-plus UK stores
- Deploying test, development and production virtualised server environments
- Implementing the head-office IT infrastructure that will support the company's new point of sale systems in its stores
- Providing problem, incident, request, change, release and configuration management services including ITIL-compatible service desk processes
- Providing asset recycling and redeployment services from Computacenter's specialist IT disposals division
"We have an outcome-based managed service with Computacenter that will reduce our risk and increase the quality of IT service for the business. This ultimately means a better shopping experience for M&S's customers both online and in our stores," said Quigley.