Thorntons POS system cuts transaction times by two thirds

Confectionary retailer, Thorntons, cut transaction times over Christmas by two thirds after rolling out a point of sales system across 380 stores.

The...

Confectionary retailer, Thorntons, cut transaction times over Christmas by two thirds after rolling out a point of sales system across 380 stores.

The retailer spent £800,000 replacing its 12-year-old legacy point of sales system, as part of a project to upgrade to chip and pin card readers.

"Our previous POS system was more than 10 years old, and its limited functionality was beginning to restrict the level of customers service we have always been known for," said Steve Harris, head of Thorntons IT.

Thorton's signed a contract with Torex for the new system in June 2008, completing the roll out by October 2008.

The system gives managers a real-time view of sales.

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