Few organisations are using their investments in identity, access, governance, risk and compliance technologies to gain a competitive advantage, according to research firm Gartner.
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Organisations have put strategic use of these tools on hold, researcher Earl Perkins told an opening session of the Gartner Identity and Access Management (IAM) Summit 2009 in London this morning.
Financial services organisations were leading the way in using these technologies to develop new business opportunities, but they too have had to refocus their efforts on compliance and efficiency, he said.
Gartner predicts organisations will take a more strategic approach from 2012.
"So far IT departments have concentrated on the technical aspects of IAM, but have failed to capture the business requirements," said Perkins.
The greater the number of people involved in the IAM planning and buying process, he said, the better the alignment will be of IAM with business governance, risk and compliance (GRC) needs.
This in turn will drive organisations to pay greater attention to processes and help improve process flows around IAM, he said.
Another trend is that organisations are placing more emphasis on access policy within IAM to increase the accountability of IT users, said Perkins.
"GRC management demands effective IAM. Without it, organisations will find GRC management difficult to do," he said.
Gartner also predicts an increase in the number of IAM and GRC products from suppliers, but there is likely to be a significant overlap, said Perkins.
In the planning and purchasing of software tools, organisations should be aware of the potential overlap to ensure they do not end up paying more than once for particular capabilities, he said.