Women on the IT service desk earn 4.5% less on average than the men, according to a survey from the Service Desk Institute (SDI).
Howard Kendall, chairman of the SDI said, "We have always had a reasonable number of woman working on the service desk compared to other areas of IT. However, there seems to be the perception that female staff lack the same technical skills as their male counterparts. This is a perception it is not the case in reality."
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The survey of 257 IT Service Desk Managers, IT Service Desk Team Leaders and Service Desk Analysts found that men were more likely to demand a pay increase compared to women.
More female ITSM professionals (49%) than male said they were satisfied with their salary (46%).