Heathrow's managing director leaves after Terminal 5 fiasco


Heathrow's managing director leaves after Terminal 5 fiasco

Rebecca Thomson

The managing director of Heathrow airport has become the first management casualty at airport-owner BAA after the troubled Terminal 5 opening in March, the company announced yesterday.

BAA said Mark Bullock, managing director since 2004, "chose to leave" because of a change to the role. The change is part of an overall structural change putting a "renewed focus on day-to-day operations", announced by Colin Matthews, who joined as chief executive in April.

Bullock will be replaced by Mike Brown, currently chief operating officer of London Underground.

The management structure at BAA has been in a state of upheaval since its takeover nearly two years ago by a consortium led by Spain's Ferrovial.

Bullock's departure came only weeks after two senior managers at British Airways were dismissed.

The problematic opening of Terminal 5 was caused in part by faulty BAA IT systems. Their baggage system, which was designed and built with IBM and Vanderlande, suffered a number of faults during the terminal's first couple of weeks. Terminal 5's only airline, British Airways, ended up misplacing more than 32,000 bags.


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