Nationwide deploys hosted electronic document management for customer records


Nationwide deploys hosted electronic document management for customer records

Antony Savvas

Nationwide Building Society has chosen EDM Group's hosted Scan on Demand business system for flexible access to archived customer data.

Managing 2.5 million customer files (200 million pages of paper) and more than 1 million microfiche (40 million pages) files at a dedicated site in Wolverhampton, EDM scans and uploads archived documents to hosted online access as required, giving Nationwide staff instant access to archived customer data when required.

Through EDM's Scan on Demand service, customer documents are scanned as required, uploaded to EDM's web hosted service EDM online, and made available to more than 3,000 Nationwide employees via secure online access from any networked PC across the society.

Chris Shott, head of business logistics at Nationwide, said, "EDM has given us the opportunity to bring together the disparate archives and manage these through a seamless front end service regardless of the medium in which Nationwide's records were stored.

"All this has been achieved without increasing our cost base. In some areas, retrieval turnaround times have been reduced to just a few of seconds."

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