Retail bank Lloyds TSB has begun rolling out a change-management tool to 2,100 users in the business in a bid to standardise change management across the company.
The bank is using the Pat tool from software project management software company Ninth Wave to ensure that change-management procedures in Lloyds-TSB are consistent.
Lloyds TSB has a strong track record in change mangement, said Derek Radcliffe, change management services direct at Lloyds TSB. "Everything we do at Lloyds TSB is run as a change-management programme. but previously we had no way of knowing how many people were involved in a project across our 30 business units."
Although the bank has been able to standardise its change process, "it was hard to get people to follow out change management guidence," said Lesley Gibson, head of tools and methods at Lloyds TSB.
Lloyds TSB wanted a tool to support its own change management best practices, but Gibson found that most products were inflexible. "We did not want to change our change-management approach to fit the new software." He said Pat was the only project management product he assessed that could be configured to support the change-management approach used at Lloyds TSB.
The Pat software is browser-based and available to managers via the bank's intranet. It has been designed to enable project managers to track project metrics like risk, change requests, business cases, workflow, project plans and value management.