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Mark Mitchell, IT manager at Emprise, said the company's legacy IT system with disparate servers in a complicated network had led to costly downtime.
"Opening up a new office or re-locating as the business grew typically involved creating a new set of servers, datacentre and connections, at great cost in time and money," he said.
Multiple points of failure had prevented IT staff from spending time on business-led application development and backing up of data using a tape-based system was inefficient.
Emprise decided to outsource its IT operations to consolidate its servers, centralise the network, carry out daily online data back-up, and provide disaster recovery services and desktop support.
"We are more productive with improved communications, both internal and external, and everyone is able to respond to clients more efficiently," Mitchell said.
He said the company had chosen Oncore IT as its outsourcing supplier because of feedback from existing customers and ability to meet Emprise's strategic needs.