India remains the most popular destination for outsourcing IT services according to a survey, with all the respondents who have outsourced IT services saying they use some services based in India.
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According to the Outsourcing Service Provider Performance Study 2007, from sourcing advisory firm EquaTerra, this trend is set to continue. The research of 110 of the top IT spending contracts in the UK measured the perceptions of these firms, the performance of the outsourcers, and revealed future plans.
The study revealed a strong degree of client satisfaction with Indian companies in comparison with more traditional US or European service providers. "Indian service providers are steadily increasing their profile and popularity among UK IT decision-makers. The latest research shows clearly that they have made even greater strides in the past twelve months," said the report.
"Business people are making the decision to outsource to India because they can't find the same resources in the UK," according to Phil Morris, managing director of EquaTerra Europe. "Indian firms such as Wipro and TCS are achieving real satisfaction in providing skills, flexibility and quality of work and the globalisation of services will require larger, more global suppliers such as Accenture, IBM and HP to reposition their overall delivery models and structures in order to keep pace with newer market entrants."