The PC-based multimedia voice and video application fully integrates with the Microsoft Outlook messaging and collaboration client.
Using the system, SME users will be able to dial colleagues, suppliers, business partners and customers using a simple click of the mouse within their Microsoft Outlook business application.
By combining the Nortel Application Server 5200 with Microsoft Outlook, the process of looking up a contact telephone number and picking up the phone to make the call can be shortened to "one click" access, said Timico.
If the call is made between two Timico VoIP for Business users, presence capabilities can be used to determine if the person being called is available, busy or away from their desk.
The PC-based phone within the VoIP for Business system is integrated with Nortel's Application Server 5200 (AS5200) platform.
The service is hosted by Timico so SMEs do not have to buy the equipment.