The use of radio frequency identification (RFID) technology to manage luggage at airports could save millions of pounds in losses as InsureandGo reports that its customers alone lost 12 bags a day in the first half of this year.
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From January to June 2007 the company received 2,094 baggage claims, but for the same period in 2006 it only received 1,133 - an increase of 85%.
The report analysed statistics from the Association of European Airlines (AEA) said baggage losses in Europe have increased by 22% despite passenger numbers only increasing by 1.4%. This was without budget airlines being taken into account.
Perry Wilson, managing director of InsureandGo, called on airlines and airports to address this problem. "We have seen an enormous rise in claims for lost luggage which demonstrates the problems contained in the industry's own figures. This is clearly a major problem for our customers and we urge the airline and airports industry to improve its performance in this area," he said.
RFID uses a luggage tagging system with censors all over the airport that can locate baggage. It would replace the system of barcodes on baggage and because of the use of radio waves removes the need to scan baggage at the check in desk.