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The online survey of in-house lawyers at 114 multinational companies found that most respondents were enthusiastic about the potential for technology and thought law firms could try harder with their websites.
Less than 10% could access billing updates on their firms' websites, but over half said they wanted this functionality.
The survey found that most law departments use technology to enable lawyers to work from home, with mobile technology well established.
Although 46.5% said technology made their working lives more satisfying, 56% said technology had led to longer working hours.