News

Half of European airline websites fail EC fairness test

Antony Savvas

More than half of websites run by European airlines have failed a consumer fairness test by the European Commission and face closure unless they clean up their act.

A report obtained by Reuters in advance of its publication tomorrow says the airlines also face fines for not playing fair with air travellers.

Reuters said the report says, "over 50% of all websites showed irregularities, in particular relating to price indications, contract terms and clarity of proposed conditions".

The report goes on to say, "Companies will be contacted by authorities and asked to provide clarification or change their practices in four months. Those who fail to do so could face legal action leading to fines or closure of their websites."

Reuters says the report tomorrow does not identify any airlines in particular, but says rogue airlines will be named by the European Commission next year.


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