Spending on converged voice, video and data networks could be wasted if businesses fail to audit how information travels between departments before installation, analyst firm Quocirca has warned.
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Speaking at the IP07 event in London this week, Rob Bamforth, senior analyst at Quocirca, said that identifying delays in existing business processes was the first part of successfully installing converged applications like unified communications.
Companies should distinguish activities where getting access through to the right person is more important than getting access to information, for example, a senior manager who needs to authorise expense claims, Bamforth said.
"The success of any converged network application should be measured against the reduced time it takes to repeat a common business process, for example, the number of times an engineer needs to call-in or increased responsiveness to customer queries," said Banforth.
Clive Longbottom, principal analyst at Quocirca and also presenting at the event, said that convergence can help save costs - but that companies need to give different security classifications to different types of data travelling across the same network and the allowable means by which they can be sent over the network.
Some 83% of attendees polled at last year's event said that they "strongly agreed" that the real challenge posed by IP is re-engineering the organisation so that they are ready to use converged applications. About 80% of attendees also found installing new applications "very challenging."