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Wilkinson introduces £1.4m Vocollect product-picking system

Antony Savvas

Retailer Wilkinson is deploying a £1.4m voice-based product picking system at its two main distribution centres.

The deployment sees Vocollect Voice technology being used on mobile devices supplied by Psion Teklogix UK.

The system is set to go live at Wilkinson's two main distribution centres - Magor in South Wales, and Manton Wood in Worksop - in readiness for the Christmas rush.

Goods arrive at the facilities from global suppliers and are held before onward delivery to Wilkinson's 283 stores around the UK .

Psion Teklogix will equip around 630 distribution centre staff with Workabout Pro Speech mobile devices, that deliver Vocollect Voice recognition on a multi-purpose data-collection unit.

The new technology will replace Wilkinson's existing paper-based system and is expected to deliver a return on investment (ROI) within ten months, based purely on forecast increases in productivity.

Anticipated gains in stock control and order selection accuracy are expected to reduce the ROI time further.

Simon Lowe, Wilkinson's head of supply chain, said, "Psion Teklogix was able to demonstrate such a compelling ROI that there was no reason not to proceed with adoption of the system immediately."

The new system enables order pickers to have their eyes and hands free during their work, while being directed by voice-based instructions to fulfil orders and maintain stock levels.


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