A range of UK public services are to share a £2m upgrade in communications services.
The contract was awarded to the communications provider Northgate Information Solutions. Northgate's CallTouch systems will be used to manage the complex communications needs of eight major organisations.
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Northgate's CallTouch will be used in the control rooms of London Underground, Network Rail, Heathrow Airport's Terminal 5, and five police forces - South Yorkshire, Thames Valley, Hertfordshire, Tayside, and Dorset. Northgate promised the technology would improve call-handling times, speed-up responses and direct resources more effectively.
Control rooms and call-handling centres can now combine communications and IT systems, leading to greater efficiency and shorter inquiry times. CallTouch should enable simultaneous control of comms channels, including telephone, radio, CCTV and IT systems.
Ian Blackhurst, managing director of criminal justice & public safety at Northgate, said, "Northgate is committed to addressing the challenges facing organisations required to manage complex communications and respond quickly to incidents."
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