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Royal & SunAlliance selects Google enterprise search appliance

Karl Flinders

Insurance group Royal & SunAlliance is running its entire enterprise search system on a single backed-up Google application server.

The company, which wrote £5.5bn worth of premiums last year, has given all of its 24,000 employees in 130 countries the service, which is provided by a Google Search Appliance. The firm has a second box for back-up.

Royal SunAlliance previously used a number of text-based search engines, but these were too slow, could not find documents in all formats, and were not constantly updated.

Tony Brierly, knowledge manager at Royal & SunAlliance, said employees were frustrated by the time it was taking to find the applications and tools staff needed to do their jobs.

The company can now complete a search in under a second rather than in minutes.

"The search is available through the intranet to all our employees and is already processing over 7000 searches a day. But as people realise it is there, this will increase significantly," said Brierly.

Another advantage of the Google system is the removal of the need for training. "People already know how to use Google, and we did have to train them to work it."


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