Field service firms fail with employee remote access


Field service firms fail with employee remote access

Antony Savvas

Nearly half of large field service companies do not give their mobile workers wireless remote access to their service management systems.

Momote, a provider of wireless service management solutions, commissioned the independent research among 100 large field service companies. It said the shortfall could lead to poor service to clients and end-users.

The survey also found that only 20% of field service firms have fully optimised field service mobility solutions, to allow them to respond to changing service requirements in the field.

At the other end of the spectrum, those offering remote access to staff are already considering second generation connectivity solutions to help improve service further.

Blackberry users save 60 minutes a day, according to research by Ipsos Reid >>

Mobile communications assists construction project management >>

Momote >>

Comment on this article:

Email Alerts

Register now to receive IT-related news, guides and more, delivered to your inbox.
By submitting your personal information, you agree to receive emails regarding relevant products and special offers from TechTarget and its partners. You also agree that your personal information may be transferred and processed in the United States, and that you have read and agree to the Terms of Use and the Privacy Policy.

COMMENTS powered by Disqus  //  Commenting policy