Nearly half of large field service companies do not give their mobile workers wireless remote access to their service management systems.
Momote, a provider of wireless service management solutions, commissioned the independent research among 100 large field service companies. It said the shortfall could lead to poor service to clients and end-users.
The survey also found that only 20% of field service firms have fully optimised field service mobility solutions, to allow them to respond to changing service requirements in the field.
At the other end of the spectrum, those offering remote access to staff are already considering second generation connectivity solutions to help improve service further.
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