Refurbishment and shopfitting firm Gifford Grant has outsourced its IT to Ramsac in a flexible deal designed to improve network support and provide advice on technology strategy.
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The firm, which helps businesses refit offices and showrooms, was not large enough to warrant a full-time IT team but needed greater expertise to improve its IT performance, said Ian Brown, Gifford Grant consultant.
"We had quite an old IT system that was being maintained by a freelance consultant. With staff using the network and working with technical design packages such as AutoCAD, the system was slow and unreliable, and we didn't feel that we were getting the advice or support we needed in terms of developing the system,” he explained.
“As an SME, we don't have the resource or need to invest in a full-time IT manager ourselves but at the same time, we realised that we needed more than a freelance consultant to give us strategic advice as well as tactical support for our system."
During the initial meeting, Ramsac carried out an IT audit of Gifford Grant's old system. From here the team was able to quickly identify problem areas and accordingly recommend server solutions and software.
Ramsac also provided full remote access to allow Gifford Grant's employees to access the system from remote client sites, or from home.
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