Community Building Services (CBS), one of the UK’s leading housing maintenance providers, has standardised on the Pervasic MobileOne Housing Maintenance Solution to improve its operations.
Based on the Pervasic Mobileone Data Platform, Pervasic’s Housing Maintenance Solution will be deployed to 100 CBS staff over the coming months.
CBS said the system would help it streamline its services, further increase productivity, and maintain service level agreements (SLAs) with its clients.
CBS works with a number of housing providers in London and the South East. The company offers a full repairs service tailored to meet individual clients' requirements.
CBS maintains a housing stock of 20,000 homes and conducts more than 80,000 repairs per year.
“We were looking for a way to automate our remote working,” said John Bell, managing director at CBS.
“Our operational areas are growing rapidly and we are moving to a regional base. Our previous way of working generated considerable paper and meant our tradesmen had to continually come back and forth to the office to collect new job sheets.”
Bell said, “With 90 vans on the road, we wanted to empower staff to work more efficiently and more remotely.
We’d heard about Pervasic through some of its other customers in the social housing market, and did an evaluation of both the technology and the company, and decided to standardise on them as our mobilisation platform of choice.”
CBS will be deploying the new system to 100 staff, including supervisors, in the summer. The system will link to CBS’ Opti-time Scheduling System and Comino CTX repairs system, all of which will be run from the company’s 24/7 customer service centre, which provides a “one call does it all” service.
Pervasic will configure and customise its MobileOne Housing Maintenance Solution to reflect CBS’ own branding, workflow and operational procedures.
The system consists of a familiar and intuitive PDA, which links operatives in the field wirelessly to the customer’s multiple back end systems, ensuring real time scheduling of appointments and secure recording and transfer of data.
CBS will be working with Pervasic to jointly train its staff in the coming months. The system is expected to be fully deployed and operational by this summer.
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