US businesses are embracing voice over Internet Protocol, (VoIP), but they are not abandoning traditional voice lines.
A report from analyst In-Stat says VoIP is used by 20% of US businesses, but 44% of these companies' voice lines remain traditional TDM-based.
In-Stat predicts that two-thirds of US businesses will have some form of VoIP service by 2011.
“VoIP is particularly attractive to businesses with dispersed workforces, where long-distance savings can be easily achieved,” said David Lemelin, an In-Stat analyst.
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“However, VoIP is not typically embraced as the sole source of voice communications for the vast majority of businesses that have adopted it,” he said.
In-Stat said multiple VoIP systems are used by 36% of businesses, with broadband IP telephony solutions resonating most strongly with smaller businesses and IP PBX with larger ones.
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