UK internet shoppers are spending £100m pounds a year more than they expected as a result of hidden charges according to the findings of an Office of Fair Trading report.
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The OFT estimated that 1.2 million internet shoppers are unaware of these charges during the buying process, but still went on with their purchase and paid £60 million to £100 million more than they were expecting each year as a result.
“For instance, for 47% of the flights we looked at, the final ‘check-out’ price was higher than the initial price. For these, the median price increase was 19%, but many increases were much more,” said the report.
In a practice named “philfing” by e-tailer MoreComputers.com, websites hide extra charges such as delivery, credit-card surcharges and insurance costs.
Brian Trevaskiss, operations manager at MoreComputers.com said it is good news that the OFT now has this practice on its radar.
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