Internet shoppers lose £100m in extra charges


Internet shoppers lose £100m in extra charges

Karl Flinders

UK internet shoppers are spending £100m pounds a year more than they expected as a result of hidden charges according to the findings of an Office of Fair Trading report.

The OFT estimated that 1.2 million internet shoppers are unaware of these charges during the buying process, but still went on with their purchase and paid £60 million to £100 million more than they were expecting each year as a result.

“For instance, for 47% of the flights we looked at, the final ‘check-out’ price was higher than the initial price. For these, the median price increase was 19%, but many increases were much more,” said the report.

In a practice named “philfing” by e-tailer, websites hide extra charges such as delivery, credit-card surcharges and insurance costs. 

Brian Trevaskiss, operations manager at said it is good news that the OFT now has this practice on its radar.

Public fearful of online retail fraud >>

E-commerce: boom or bust? >>

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