Thistle Hotels chooses BT for telecoms


Thistle Hotels chooses BT for telecoms

Antony Savvas

Thistle Hotels has selected BT to manage and maintain its telecoms infrastructure to cut costs by 40%.

The managed service covers 47 Thistle hotels and two Guoman hotels including more than 10,000 rooms and two headquarter buildings.

The deal has reduced Thistle’s third-party telecoms management and maintenance contracts to a single supplier.

The single supplier relationship is expected to help reduce Thistle’s costs by more than 40%. The deal is also designed to improve Thistle’s telecoms reliability by more than 30%.

John Hogan, CIO at Thistle Hotels, said, “Downtime and telephone issues can affect every employee’s ability to do their job, which has the potential to negatively impact on a customer’s experience and ultimately our bottom line.

“In order to ensure optimum operational levels on a consistent basis, we have outsourced our telecoms maintenance and helpdesk directly to BT,” he added.

The service level agreements as part of the contract include a four-hour on-site emergency engineer response time for all major faults.      

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