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IT support staff ‘feel valued’ by their employers

Antony Savvas

IT support professionals believe their employers are actively trying to motivate them in their jobs.

A survey by service desk software specialist House-on-the-Hill found that 80% of respondents said their organisation was proactively seeking to motivate them and their colleagues in the IT department.

Only 3% said their bosses were making no effort, with the remainder undecided. The main incentives were training, personal development programmes, appropriate salary rises and performance-related pay.

“This is a very heartening response,” said House-on-the-Hill director Trudy Broadhead.

“Service desk staff and others involved in IT support can be undervalued. It is encouraging to see that most organisations appear to appreciate the benefits of looking after them properly.”

Around 52% of respondents said moves to service desk outsourcing were currently static, with 34% saying outsourcing was increasing, and 14% reporting that it was decreasing.

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