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IT support staff ‘feel valued’ by their employers

IT support professionals believe their employers are actively trying to motivate them in their jobs.

IT support professionals believe their employers are actively trying to motivate them in their jobs.

A survey by service desk software specialist House-on-the-Hill found that 80% of respondents said their organisation was proactively seeking to motivate them and their colleagues in the IT department.

Only 3% said their bosses were making no effort, with the remainder undecided. The main incentives were training, personal development programmes, appropriate salary rises and performance-related pay.

“This is a very heartening response,” said House-on-the-Hill director Trudy Broadhead.

“Service desk staff and others involved in IT support can be undervalued. It is encouraging to see that most organisations appear to appreciate the benefits of looking after them properly.”

Around 52% of respondents said moves to service desk outsourcing were currently static, with 34% saying outsourcing was increasing, and 14% reporting that it was decreasing.

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The Naked Leader's IT leadership blog
David Taylor, IT management guru and author of The Naked Leader, says, "My blog won't be about discussion and debate, but about action." Each day Taylor poses an IT leadership problem and proposes a solution - and he hopes to provoke alternative paths forward from readers.

Comment on this article: computer.weekly@rbi.co.uk


 

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