Compuware extends its business service management

Compuware has extended its business service management (BSM) suite to help firms quantify the business benefits of new applications.

Compuware has extended its business service management (BSM) software to help firms quantify the business benefits of new applications.

The firm has introduced Vantage Service Manager, which is based on Compuware’s recent acquisition of Proxima Technology’s Centauri Business Service Manager.

Compuware said, the product has been fully integrated into the Compuware Vantage BSM product line and is designed to align IT service delivery with business objectives.

“One of the potential benefits of using a BSM tool is that it helps IT present to its business unit customers a business-oriented display of how well IT services are performing in support of critical business processes,” said Debra Curtis, a research vice president at Gartner.

“BSM products identify the IT services impacted by IT component problems, helping to prioritise operational tasks and support efforts relative to business impact,” she said.

Vantage Service Manager delivers pre-packaged dashboards for IT and line-of-business users in order to better meet the needs of enterprise customers.

Compuware said these out-of-the-box dashboards provide real-time and historical information regarding business-critical services, enabling enterprises to quickly achieve value from their BSM implementation.

Compuware website >>

Comment on this article: computer.weekly@rbi.co.uk

CW+

Features

Enjoy the benefits of CW+ membership, learn more and join.

Read more on Business applications

Start the conversation

Send me notifications when other members comment.

By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy

Please create a username to comment.

-ADS BY GOOGLE

SearchCIO

SearchSecurity

SearchNetworking

SearchDataCenter

SearchDataManagement

Close