Plumbing and heating company Parker Bromley has purchased new knowledge management software solution to reduce its paper mountain and increase operational efficiency.
The Workspace system from Union Square provides the firm with a centralised software portal designed to easily deliver electronic documentation to office and field staff.
With a large proportion of its staff working off site, the company needed a way to manage its employees effectively whilst ensuring minimal time is spent on administrative procedures.
Workspace was selected to provide remote workers as well as office-based staff with a web-based software portal that stores all business information centrally, from project documents to customer records and guidance procedures.
Daniel Mears, project manager at Parker Bromley, said, “Communication between our staff on and off site is very important to the way our business works. It is vital that staff have up-to-date information about projects available at their fingertips in order to avoid miss-communication between staff or duplication of work.
“With Workspace, we have a central portal that provides employees with ‘real-time’ access to information about staff, projects and documentation, irrespective of location,” said Mears.
Prior to Workspace, said Mears, documents would too easily go missing or be deleted. It was difficult to keep an eye on the status of projects, meaning that staff would spend a significant amount of time searching for documents that did not exist, and at times this would result in an embarrassing phone call to clients, asking if their property had or had not already been visited, Mears said.