BT Global Services has awarded an eight-year equipment maintenance contract worth $350m (£176m) to Alcatel-Luc...
The managed services deal will see Alcatel-Lucent assume responsibility for most of BT Global Services’ current equipment maintenance and spares management contracts.
BT expects the consolidation of its equipment maintenance contracts with Alcatel-Lucent to produce more than $100m cost savings over the lifetime of the deal.
The new contract covers first-line maintenance, second, third and fourth-line support, and spares management.
Roel Louwhoff, president of customer service and network operation at BT Global Services, said, “By moving to a single-point-of-contact supplier, we will benefit from having one primary interface for support services rather than having to manage a large number of service vendors, while service level agreements will remain at the current high level, or be improved where needed.”
The approach was in line with the company’s strategy of combining efficiency savings with improvements in customer service, Louwhoff added.
The merger between French telecommunications equipment manufacturer Alcatel and US firm Lucent Technologies was approved by US authorities last month. The merged company is set to be one of the world's largest network hardware and software suppliers.
The contract will come into operation as BT carries out its transition from legacy corporate networks to an all-IP platform under its 21CN programme.
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