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Twin-track ITIL under threat, warns analyst firm

Cliff Saran

Industry analyst Gartner has warned that changes in ITIL best practice accreditation threaten a to create two competing training programmes.

The IT Infrastructure Library (ITIL) service management standards framework is due to be updated early next year, while a new accreditation body – the APM Group (APMG) – was appointed in July.

But a research note from Gartner warns that protracted negotiations between APMG and the two previous examining bodies, BCS-ISEB and EXIN, highlight tensions created by the APMG appointment that are unlikely to be resolved by January 2007 when the contract takes effect.

Simon Mingay, research vice-president for IT management strategies at Gartner, said, “The length and opaqueness of the negotiations confirm there are significant problems. Their positions have progressively become more entrenched during the past two months, culminating in a press release on 13 November, where EXIN and BCS-ISEB announced their alliance in a signed memorandum of understanding.”

He added, “This will effectively create a parallel qualification scheme in competition with the official ITIL-branded APMG scheme and marks the end of effective negotiations between APMG and EXIN/BCS-ISEB.”

IT organisations should be aware that they will eventually be faced with a choice between following the ITIL brand, now owned by APMG, or remaining with BCS-ISEB and EXIN.

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