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Broadband outage flummoxes BT

Antony Savvas

BT is struggling to fix a major outage in its national broadband network, which has been ongoing since yesterday afternoon.

The company reported outages in specific parts of the country, and confirmed yesterday evening that the outage affected unspecified numbers of users nationwide. It initially reported problems in the Chippenham, Balfour, West Woodburn and Manchester and Swinton phone exchange areas.

Yesterday evening a recorded BT message on its helpline said the outage was affecting users nationally. This morning, a BT helpdesk engineer told Computer Weekly that it was expected that it would take about four hours to solve the problem.

A BT statement on its broadband helpdesk website, added at 10am, said, “We are currently investigating a problem with broadband access and you may currently be experiencing problems connecting to the service.”

BT added, “We request that any users experiencing these problems to please power cycle their router [unplug all leads from their router and reboot] and again attempt to reconnect. Please bear with us as we endeavour to resolve this problem as quickly as possible. Meanwhile we apologise for any inconvenience.”

Last month, 100,000 Orange broadband customers were left with no service for up to two days as a result of a network outage.


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