100,000 Orange broadband customers back online after outage

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100,000 Orange broadband customers back online after outage

Antony Savvas

Orange broadband customers are now back online after around 100,000 of them were hit by a network outage earlier this week.

The outage began on Monday afternoon and for many continued throughout Tuesday and the early hours of today. As of 6.30am this morning, said Orange, all affected customers were back online.

The outage only affected those customers served by pieces of the broadband infrastructure that have been “unbundled” from the underlying network in BT’s phone exchanges.

Orange customers served solely by BT’s infrastructure did not suffer any outage.

Unbundling is designed to allow BT’s competitors to tailor their services to customers by offering different features from BT’s wholesale offering.

Orange has around one million broadband customers, with 10%, or 100,000, served by unbundled infrastructure.


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