Auto giant DaimlerChrysler has extended its 17-year global communications services agreement with Verizon Business.
The new deal will also see Verizon deliver managed services to provide end-to-end network support for the company’s Mercedes-Benz unit.
Verizon will continue to provide managed network services for DaimlerChrysler worldwide, including the firm’s assembly networks in North America and Europe, the Middle East and Africa.
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DaimlerChrysler uses Verizon’s Private IP service to link 90 sites, including production plants, across the Europe, Middle East and Asia region, while the North American data network covers 400 sites, including 32 manufacturing and assembly plants. It delivers computer-generated cues so assembly line staff know which parts to put together at each point in the production process.
Verizon also provides contact centre services to support DaimlerChrysler’s service to car dealers worldwide.
DaimlerChrysler reorganised its senior IT management early last year in a bid to better align its IT with business demands.
Since then it has signed a deal worth millions of euros with Delmia to install new manufacturing software for its Mercedes car plants worldwide and extended a pilot programme using a mobile service to improve the delivery of components at its largest German manufacturing site.
In July, DaimlerChrysler UK announced moves to cut its internet security costs by a quarter by adopting a new security platform from Sophos.