Mobile users cost firms billions by spurning desk phones

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Mobile users cost firms billions by spurning desk phones

Antony Savvas

Employees are costing their companies billions of pounds a year by using their mobile phones at their desks.

Research conducted for telephony hardware company Mitel says 48% of all UK employees are using their mobiles at their desks.

Despite the fact that calls made from a mobile typically cost double those made on a landline, employers are being slow to clamp down on staff using mobile phones from within the office, says Mitel.

The research says that if companies could persuade employees to avoid just one five-minute mobile call a day it could save UK industry around £2.5bn a year.

Continental Research conducted 200 telephone interviews with senior business managers at organisations with an annual turnover of over £1m.

The research found that 55% of users making mobile calls from their desks did so because their mobile contained all their contact numbers.

Another excuse, offered by 41% of mobile users, was that their device offered them greater privacy when in the office.

Graham Bevington, Mitel UK managing director, said, “Organisations should think about supplying employees with a single number that follows them regardless of location or device. 

“Costs can be reduced by increasing the proportion of calls made to a landline rather than a mobile and it could be a major boost to productivity by increasing availability and avoiding voicemail ping pong.”

Mitel is one of a number of suppliers that sell such unified communications solutions. Companies including BT, Avaya and Nokia sell mobile phones that automatically connect calls over landlines when in range of a fixed network.

These phones only connect to a more expensive mobile network when not in range of the fixed network.

 

 

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