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Dutch bank to adopt voice verification

Bill Goodwin

Dutch bank ABN Amro is to roll out a voice recognition system to verify the identity of its telephone banking customers.

The system will provide the bank with the equivalent of two-factor identity authentication for telephone banking.

ABN Amro, which performs 95% of its transactions over the phone and the internet, expects to use the system to verify 28 million callers a year.

The Voicevault  system, supplied by Biometric Security, takes 177 biometric measurements from voices, which it uses to calculate the physical characteristics of the speaker, including trachea and size of nasal cavity.

 

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