Dutch bank to adopt voice verification


Dutch bank to adopt voice verification

Bill Goodwin

Dutch bank ABN Amro is to roll out a voice recognition system to verify the identity of its telephone banking customers.

The system will provide the bank with the equivalent of two-factor identity authentication for telephone banking.

ABN Amro, which performs 95% of its transactions over the phone and the internet, expects to use the system to verify 28 million callers a year.

The Voicevault  system, supplied by Biometric Security, takes 177 biometric measurements from voices, which it uses to calculate the physical characteristics of the speaker, including trachea and size of nasal cavity.


Vote for your IT greats

Who have been the most influential people in IT in the past 40 years? The greatest organisations? The best hardware and software technologies? As part of Computer Weekly’s 40th anniversary celebrations, we are asking our readers who and what has really made a difference?

Vote now at: www.computerweekly.com/ITgreats

Email Alerts

Register now to receive ComputerWeekly.com IT-related news, guides and more, delivered to your inbox.
By submitting your personal information, you agree to receive emails regarding relevant products and special offers from TechTarget and its partners. You also agree that your personal information may be transferred and processed in the United States, and that you have read and agree to the Terms of Use and the Privacy Policy.

COMMENTS powered by Disqus  //  Commenting policy