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DSG outsources to Capita

DSG International, owner of Dixons, PC World, Currys and The Link, has outsourced a 900-seat call centre to Capita in a £120m seven-year deal.

All 900 staff have transferred to Capita, which will handle the centre's three million enquiries a year. The contact centre will handle enquiries for DSG's four subsidiary companies in the UK and Norway.

The deal is the third outsourcing contract that DSG has signed this year. In January, it signed a multi-million pound deal to outsource systems development, application delivery, infrastructure support and maintenance services to Indian supplier HCL.

Last month, it signed a contract with BT to manage all its head office and branch networks.


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