DSG International, owner of Dixons, PC World, Currys and The Link, has outsourced a 900-seat call centre to Capita in a £120m seven-year deal.
All 900 staff have transferred to Capita, which will handle the centre's three million enquiries a year. The contact centre will handle enquiries for DSG's four subsidiary companies in the UK and Norway.
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The deal is the third outsourcing contract that DSG has signed this year. In January, it signed a multi-million pound deal to outsource systems development, application delivery, infrastructure support and maintenance services to Indian supplier HCL.
Last month, it signed a contract with BT to manage all its head office and branch networks.