Chain's Epos roll-out helps bust fraud

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Chain's Epos roll-out helps bust fraud

Will Hadfield

Clothing retailer Peacocks has reached the halfway point of a £6m electronic point-of-sale deployment across its 450 UK stores.

Peacocks is installing JDS software on till hardware from Wincor Nixdorf. The roll-out is due to  be completed by September 2006.

Neil Burns, Peacocks' operations director, said, "We are automating as much as possible behind the scenes. A significant amount of time spent on the old system doing administration can now be redeployed."

Peacocks said it intends to maintain each store's headcount, using the benefits of greater automation to improve customer service.

The £6m cost of the project includes training for both store managers and the staff who use the tills. Each manager gets two weeks' training on the system and other shop workers get eight hours' coaching.

The Epos roll-out has enabled Peacocks to deploy an anti-fraud application from supplier Innovetra. The retailer last month dismissed five people after a six-week trial of the Fraud Alerter application uncovered irregularities.


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